Terms and Conditions Agreement
Making a booking on the intimology institute website involves creating a legally binding contract, the “Agreement”, between you, all of your guests, and us. The parties to this Agreement are: (1) the person who makes the booking and enters into the Agreement and all Guests made under the same booking, referred to throughout the Agreement as “you” or “your”, and (2) our company, Healthy Pleasure Collective Ltd , registered number is 12105379. Intimology Institiute is referred to in this Agreement as the “Company”, “we”, and “us”. By making the booking on behalf of one or more Guests you confirm that you are authorised to agree to these terms and conditions on behalf of each Guest.
We provide our events and services to you subject to this Agreement, so as always with a binding contract, you should read through it carefully before making a booking. We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. If you continue to use our website or services after changes have been made, you will be considered to have accepted the changes to the Agreement between us.
In this Agreement, the following capitalised words have these specific meanings.
‘Event’ means any event or facility offered on the website, including without limitation classes, events, experiences, workshops, book launches, conferences and hiring of premises.
‘Day Event’ means any Event not involving an overnight stay.
‘Guest’ means a person (including friends, relatives, acquaintances, employees, employers or any other person with whom you have a business relationship) attending an Event under a booking made by you.
‘Overnight Event’ means any Event involving the provision to you of at least one night’s accommodation.
‘International Event’ means any Event which takes place at a location outside of the United Kingdom.
When you book with us through our website, the booking won’t be confirmed until we send you your email with purchase information, even if you‘ve transferred money to us. We do reserve the right to refuse bookings for any lawful reason, although we don’t expect to have to do this very often.
We will usually email you your ‘e-ticket’, to the email address you provided when you made your purchase, within 24 hours of booking. If you have not received your e-ticket within 24 hours of booking, please check your spam or junk email folder or filter. If you still can’t find them, please email . It is your responsibility to ensure that your email is set up to allow you to receive your e-ticket, and we cannot accept any liability for any consequences of your not doing so. We do not issue physical tickets for any of our events.
You’ll need to bring all your e-ticket(s) with you to the Event for admission, so make sure that you check the details carefully as soon as you receive the email. It is your responsibility to do this and we won’t be able to help if you get the date, time or location wrong, or to admit you to the Event if you forget to bring your e-ticket along. Incidentally, it’s fine to bring along any Internet-enabled device in order to show us your purchase, but make sure it’s charged and functioning. The price for each Event is displayed on the website and must be paid in full, together with any booking fees, and in the currency stated, by debit or credit card at the time of booking.
Cancellations or Changes to Event Bookings
Ticket Refunds and Exchanges
When you make a booking for an Event, we reserve and set aside a specific place for you. We also make firm commitments to our talented faculty and speakers who deliver our workshops, classes and special events. Unfortunately, this means that we cannot always offer refunds if you decide not to attend or to cancel your booking. We do however offer an exchange of date wherever this is feasible.
Refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value. In order to request a refund, or to arrange a transfer or exchange, please contact us at for the quickest response.
If you cannot attend an event, you are welcome to transfer your full-price ticket to a friend, subject to eligibility. The name associated with the booking can be updated through contacting us.
Event Cancellations and Changes
If we need to cancel an Event for any reason, we may do so at any time before the Event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or Event, but we won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event.
We will try to notify you of cancellations, but we can’t guarantee this, especially when an Event is cancelled at short notice. Keeping your details updated by logging into the website will give us a better chance of reaching you in time.
Whilst speakers, topics and timings confirmed at the time of publishing, circumstances beyond the control of The Intimology Institute may necessitate substitutions, alterations or cancellations of the speaker, timings and/or topics. Any substitutions or alterations will be updated on our web page as soon as possible.
If you have any special dietary, health or other requirements, please notify us at the time of booking in the check-out process. We are able to accommodate most requirements, but cannot guarantee this. Please note that it is your responsibility to contact us at the point of booking, and if necessary for your attendance, obtain confirmation by email (through ) that we can meet your needs. If it turns out that we are unable to meet your requirements, you will be entitled to a refund.
Attendance and Conduct
Please ensure you arrive on time for your Event. For the benefit of all attendees, we will not admit you to your Event any later than: (a) for Day Events or International Events, 30 minutes after the advertised start time; or (b) for Overnight Events, one hour after the advertised start time. In addition, we may have to carry out security searches on occasion, and admittance will be conditional on your co-operation.
We may sometimes film, photograph or otherwise record our Events. Please note that your consent to being filmed or recorded as an attendee is a condition of this contract. By buying a ticket, you confirm the consent of you and all your Guests to being filmed or recorded. The recordings may be made available to the public via the website or by other means.
For everyone’s sake, we (and on our behalf, the staff of the venue) reserve the right to refuse you and/or any Guest admission or ask you and/or any Guest to leave if we think you and/or they are behaving in a disruptive way or in a way that violates the venue’s rules, or in a way that is likely to cause damage, nuisance, offence or injury. Just to be clear, this kind of behaviour includes using mobile phones after being asked to turn them off, or using recording or photographic equipment without authorisation. We will not issue any refund in this event.
We also request, and by entering into this Agreement you agree, to ensure that you and all Guest(s) attending an Event under a booking made by you comply with all health and safety, licensing, and other rules and regulations of the venue or applicable to the venue. It is your responsibility to familiarise yourself and all Guest(s) with any rules and regulations that apply. You also agree not to bring in any illegal or hazardous items.
You also agree to comply with any reasonable request by the staff at the venue or supervising the Event (for example, without limitation, requests relating to health and safety).
Limitations of Liability
Nothing in this Agreement excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law. The following two paragraphs apply subject to this paragraph, the provisions of which shall prevail in the event of any conflict.
Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with this Agreement, shall be limited to the total amount received by us from you in connection with the Event or Event(s) giving rise to such liability.
You attend and participate in Events at your own risk. We accept no responsibility for any of the following:
• In respect of any person prevented from entering a venue, or asked to leave due to their conduct;
• Costs or expenses whatsoever or howsoever arising out of or in connection with any Event
• Loss or damage to personal property
• Personal injury, except as set out above. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking
• Loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.